Uptime commitment
Scale: 99.9% monthly uptime. Institutional: 99.95% monthly uptime. uptime measured at /platform/status.
Service Level Agreement
Effective May 28, 2026
this SLA describes uptime commitments and remedies for blueprint's platform services. applies to Scale + Institutional tiers (Starter tier has commercially reasonable uptime without specific SLA).
Exclusions
scheduled maintenance (announced 5 business days in advance), force majeure, customer-caused downtime, third-party service failures outside our control.
Credits
< 99.9%: 10% credit. < 99.5%: 25% credit. < 99%: 50% credit. credits applied to next invoice. cumulative maximum 50% per month.
Request process
submit credit requests within 30 days of the incident to sla@theblueprintcompany.org with details and impact.
Support response
P0 (down): 15 min. P1 (major impact): 1 hr. P2 (minor): 4 hrs. P3 (informational): 1 business day.
Questions?
contact legal@theblueprintcompany.org.